We have a proven track record in delivering outstanding programmes in Customer Service. This includes: • A blended approach to learning & development which encompasses specialised & bespoke coaching, training & e-learning content • Supporting you to enhance the skills which are most essential to succeed in Customer Service • Our programme design includes a branded, tailored & collaborative approach most relevant to the industry and the employer you are placed with • Regular support provided by designated coaches, mentors and trainers • Enhancements attached to programmes. This may include; additional training from other qualifications, short courses, business improvement projects, finance and/or commercial awareness training • Clear progression routes designed in partnership with employers to higher apprenticeship levels
Name: Customer Service Practitioner Qualification title: - Qualification type: Apprenticeship Assessment The qualification is a mixture of 121 coaching & mentoring, soft skills and specialist technical training workshops and e-learning content. Functional Skills support will also be provided for English, maths and ICT if required. This qualification includes: Induction • Introduction to programme, learner journey and planning • Commitment and sign-up On- programme learning • Development of your skills, knowledge and behaviours in the workplace • Study, revision support and pre-exam preparation for any exams (if required) • Monthly learning cycle including planned tasks, feedback and reflection • Performance management to track progress against milestones • Online support including live webinars and e-learning content Preparation for assessment • Collation of portfolio to demonstrate holistic skills, knowledge and behaviours • Preparation for projects and structured interview • Support to employer preparing reference Final assessment • Carried out by independent assessment organisation using evidence from portfolio, project, structured interview and employer reference Results and progression • Confirmation of result and grade • Guidance and support about next steps in career, learning and qualifications Awarding - Created 20170104 16:17:29 Updated 20170112 21:05:24
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BAUER RADIO LIMITED
courtnay.mcleod@bauermedia.co.uk
0131 475 1345
http://www.baueracademy.co.uk
Media House, Peterborough Business Park
Lynch Wood
Town:
Peterborough