This qualification aims to provide a broad knowledge of the Contact Centre industry. The optional units cover a wide range of subjects that learners will find useful in a variety of roles particularly in customer service and team work. Learners will also develop skills to assist them in being more able to deal with work related problems.
Name: Certificate in Contact Centre Operations Qualification title: Certificate in Contact Centre Operations (QCF) Qualification type: Other regulated/accredited qualification Assessment The delivery model is entirely classroom based at a local training venue. The learner is also required to produce home assignment based work and complete distance learning study packs to complete the requisite number of guided learning hours necessary to complete the course. To be successful the delegate will need to produce a portfolio of evidence for the awarding body Awarding NCFE Created 20170103 20:34:12 Updated 20170103 20:34:12
None Equipment required None
VSS Training and Development Ltd
business@vocationalsolutions.co.uk
0161 478 4040
http://www.vocationalsolutions.co.uk
First Floor, Topley House
52 Wash Lane
Town:
Bury
County:Lancashire
Title: Certificate in Contact Centre Operations (QCF) Qualification: Certificate in Contact Centre Operations (QCF) Classification: Business, Administration and Law