This course will coverthe general principles of Customer Service, including: How to meet customer expectations. Dealing with customer queries, problems, and complaints effectively. The course is delivered in a fun and practical manner, by a trainer who has a wealth of experience in Customer Service in the private and public sector. A written test will be taken on the last day of the course, where you will require the ability to read and write English comprehensively. To sit an Initial Assessment writing exercise before you can join the course. To be able to commit to attend college. Possible employment in a customer facing role, progress to a Certificate in Customer Service.
Name: L1 Customer Service Qualification title: Award for Introduction to Customer Service (QCF) Qualification type: Assessment Please contact City College Peterborough on 01733 761 361 or email admin@citycollegepeterborough.ac.uk Awarding City & Guilds of London Institute Created 20161222 09:48:09 Updated 20161222 09:48:09
To sit an Initial Assessment writing exercise before you can join the course. To be able to commit to attend college. Equipment required To sit an Initial Assessment writing exercise before you can join the course. To be able to commit to attend college.
CITY COLLEGE PETERBOROUGH (CCP)
admin@citycollegepeterborough.ac.uk
01733 761361
http://www.citycollegepeterborough.ac.uk
Brook Street Town: PETERBOROUGH County:EASTERN ENGLAND
Title: Award for Introduction to Customer Service (QCF) Qualification: Award for Introduction to Customer Service (QCF) Classification: Business, Administration and Law