This qualification will teach and up skill you in ● the principles and techniques for organising and delivering customer service, building and maintaining relationships with customers and an understanding of the legislation and regulations that governs the industry ● in resolving customer problems and complaints, communicating with customers, delivering non-routine customer service and supporting improvements in customer service ● developing their own personal growth and engagement in learning through the development of personal, learning and thinking skills All training is carried out in the workplace
Name: Diploma in Customer Service Level 3 Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment All work based learning which includes assessments and exams Awarding City & Guilds of London Institute Created 20161220 15:15:38 Updated 20170105 08:39:59
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SHL Training Solutions Limited
nasreen@shltrainingsolutions.co.uk
n/a
Unit 9, Riverside Town: Bolton
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law