This qualification covers the basic elements of delivering a good customer experience and will equip you with the necessary skills to fulfill customers needs and expectations. It will cover areas of communication, call handling, handling customers problems and complaints and principles of sales.
Name: L1 Introduction to Contact Centres Qualification title: Certificate for Introduction to the Contact Centre Industry (QCF) Qualification type: Assessment The assessment for this course will be ongoing through assessments, workbooks as well as proctical assessments. Awarding City & Guilds of London Institute Created 20161220 13:14:52 Updated 20161220 13:14:52
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Yorkshire Training Partnership LTD
info@ytp.org.uk
01709 871872
http://www.ytp.org.uk
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Title: Certificate for Introduction to the Contact Centre Industry (QCF) Qualification: Certificate for Introduction to the Contact Centre Industry (QCF) Classification: Business, Administration and Law