Customer Service Intermediate Apprenticeship

UPDATED 20161220 08:16:42

This Apprenticeship is about excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to engineering. Commonly customer service apprentices work in retail, financial services, call centres, hospitality or any customer facing role. Duties will vary between sectors, but in most cases dealing with customers in a positive, reliable and pleasant way - whether offering advice, answering questions or handling complaints.It will also cover communication methods and style, equipping apprentices with the right skills.LocationThis training is delivered entirely on the employer's premises. Average Duration 12 months

Course information

Name: Customer Service Intermediate Apprenticeship Qualification title: Generic code to identify ILR programme aims Qualification type: Assessment The apprentice is expected to attend on the job and off the job training to attain knowledge training and complete competency units. In addition to that the employer will provide the training. Awarding Generic award - no awarding body Created 20161220 08:16:42 Updated 20161220 08:16:42

Entry requirements

None

Provider

COLLEGE OF HARINGEY, ENFIELD AND NORTH EAST LONDON (THE)
Further Education
courseinfo@staff.conel.ac.uk
020 8442 3055
http://www.conel.ac.uk

Address

High Road
Tottenham Town: HARINGEY County:GREATER LONDON