Course Aim: To provide learners with basic skills and knowledge to work in a customer service environment.ObjectivesAt the end of the course learners can• Define customer care and give three reasons why it is important• Describe four actions when dealing with customer complaints• Identify three communication methods for effective customer service• Explain the importance of positive first impressions.Where do I go next after this course?• Accredited courses in customer service • Employment in a customer service role
Name: Customer Service and Hospitality Qualification title: Non regulated Community Learning provision, Service Enterprises Qualification type: Assessment Awarding Generic award - no awarding body Created 20161219 13:42:44 Updated 20161219 13:42:44
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Slough Borough Council
lifelonglearning@slough.gov.uk
01753 476611
St Martins Place
51 Bath Road
Town:
Slough
County:Berkshire
Title: Non regulated Community Learning provision, Service Enterprises Qualification: Non regulated Community Learning provision, Service Enterprises Classification: Retail and Commercial Enterprise