E179 - The Supporting the customer service environment unit covers everything you need to know to deliver a great experience to customers - you'll learn how to recognise and meet customer needs, improve through customer feedback and promote products and services. This course is a great introduction to working in a retail or customer service environment whether you would like an introduction to the fundamentals of good customer service or are looking to build on your current understanding of customer service. 202 Supporting the customer service environment Enhanced job prospects, or progression onto a level 2 or level 3 certificate in customer service . One of the best things about working in customer service is that it provides the learner with plenty of transferable skills. Communication skills and experience working with people are useful in almost any line of work so the job offers a whole range of opportunities for career progression, not directly linked to the customer service sector, including: Sales Assistant Receptionist Call Centre Agent Travel Agent Checkout Operator Cashier Hospitality If you are unsure about your career progression please contact the Careers Team.
Name: Customer Service Certificate CG Level 2 Qualification title: Certificate in Customer Service (QCF) Qualification type: Assessment Awarding City & Guilds of London Institute Created 20161214 16:39:40 Updated 20161214 16:39:40
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Doncaster College
Further Education
infocentre@don.ac.uk
01302 553 553
http://www.don.ac.uk
The Hub
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Town:
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County:South Yorkshire
Title: Certificate in Customer Service (QCF) Qualification: Certificate in Customer Service (QCF) Classification: Business, Administration and Law