This unit aims to develop the knowledge and skills required to make telephone calls to customers. Upon completion of this unit, learners will be able to plan, and make, telephone calls to customers. This course includes telephone training, then telemarketing training and end with some sales training 1. Impressions and images 2. Confidence building and developing customer relationships ad communications 3. Incoming calls and receiving a telephone call 4. Call management 5. Dealing with anger
Name: Call Management Qualification title: Deal with incoming telephone calls from customers Qualification type: Other regulated/accredited qualification Assessment Observation, Professional Development, Personal Statement Awarding Multiple Awarding Bodies Created 20161214 11:13:32 Updated 20170202 16:01:58
Provided Equipment required Provided
AGILITY PEOPLE SERVICES LIMITED
c.scotchbrook@agility.uk.com
0871 700 4787
http://www.agility.uk.com
Malleable Way Town: Stockton-On-Tees
Title: Qualification: Classification: