Certificate in Contact Centre Operations (QCF) Level 3

UPDATED 20161130 11:23:44

You'll learn managing customer care, leading direct selling activities, co-ordinating support for products or services and contributing to performance management. You'll also learn about health and safety procedures, plan, allocate and monitor work of a team, and Supervise customer service activities in a contact centre.

Course information

Name: Certificate in Contact Centre Operations (QCF) Level 3 Qualification title: Certificate in Contact Centre Operations (QCF) Qualification type: Other regulated/accredited qualification Assessment Continuous assessment Awarding Highfield Awarding Body For Compliance Created 20161130 11:23:44 Updated 20161130 11:23:44

Entry requirements

None

Provider

DIMENSIONS TRAINING SOLUTIONS
info@dimensionsltd.co.uk
01142 993 445
http://www.dimensions-training-solutions.com

Address

Dimensions House
Langdale Road Town: BARNSLEY County:South Yorkshire

Learning aims

Title: Certificate in Contact Centre Operations (QCF) Qualification: Certificate in Contact Centre Operations (QCF) Classification: Business, Administration and Law

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