The NVQ Level 2 in Contact Centre Operations is aimed at those who work in contact centres and deal with customers over the telephone on a daily basis. The skills covered are relevant to every sector, such as banks, utility companies, travel companies including those who provide time table information and retailers. This qualification can be taken as an Apprenticeship or NVQ only. An Apprenticeship will cover additional elements such as functional skills and employment rights and responsibilities.
Name: NVQ Certificate in Contact Centre Operations lvl 2 (QCF) Qualification title: NVQ Certificate in Contact Centre Operations (QCF) Qualification type: Assessment Regular assessment in your place of work. Learning will take place during visits to your workplace by an Ingeus Training Advisor. Throughout your learning you will build up an portfolio (online where appropriate) in support of your qualification. During your Training Advisor's visits to your workplace you will be observed carrying out your day to day tasks. Your duties and responsibilities will also be discussed and you will be given full guidance and support to enable you to complete the qualification. Visits also provide an opportunity to feedback details of your progress to your employer. Your portfolio will be reviewed and assessed on an ongoing basis. Awarding Education Development International plc Created 20161129 13:46:28 Updated 20161129 13:46:28
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INGEUS TRAINING
training@ingeus.co.uk
0191 424 1515
http://www.ingeus.co.uk
Kings Court, Kingsway South
Team Valley
Town:
Gateshead
County:Tyne and Wear
Title: NVQ Certificate in Contact Centre Operations (QCF) Qualification: NVQ Certificate in Contact Centre Operations (QCF) Classification: Business, Administration and Law