Contact Centre Level 2

UPDATED 20161122 15:51:01

We have a proven track record in delivering outstanding programmes in Contact Centre Operations. This includes: ? A blended approach to learning & development which encompasses specialised & bespoke assessment, training & e-learning content ? Supporting you to enhance the skills which are most essential to succeed in your career ? Our programme design includes a branded, tailored & collaborative approach most relevant to the industry and employer you are placed with ? Regular support provided by designated assessors, trainers and coaches. ? Enhancements attached to programmes. This may include; additional units from other qualifications, short courses, business improvement projects, finance and/or commercial awareness training ? Clear progression routes designed in partnership with employers to higher apprenticeship levels

Course information

Name: Contact Centre Level 2 Qualification title: NVQ Certificate in Contact Centre Operations (QCF) Qualification type: Apprenticeship Assessment The qualification is a mixture of 121 coaching & assessment, group workshops and e-learning. This includes: ? A blended approach to learning & development which encompasses specialised & bespoke assessment, training & e-learning content ? the development of skills which are most essential to succeed in your career ? A programme that is tailored and most relevant to the industry and employer you are placed with ? Regular support provided by designated assessors, trainers and coaches. This Apprenticeship consists of the following elements; National Vocational Qualification (NVQ) - This part of the qualification is assessed on the job through observations of performance, professional discussions, product evidence, professional discussions and Q&A sessions to judge your competencies Knowledge and Understanding - This part of the qualification is to ensure all the teaching and learning through on the job development and off the job training is retained and demonstrated through performance in your role Functional Skills - This part of the programme provides those who have not achieved GCSEs in English and maths the opportunity to gain these qualifications. Candidates who have achieved GCSEs in these subjects may be exempt from this element of the programme. Employment Rights and Responsibilities (ERR) Awarding iCan Qualifications Limited Created 20161122 15:51:01 Updated 20161122 15:51:01

Entry requirements

None

Provider

Outsource Vocational Learning Limited
apprenticeships@outsourcetraining.org
0203 542 6161
http://www.outsourcetraining.org

Address

Exhibition House Unit 5
Addison Bridge Place Town: London