We have a proven track record in delivering outstanding programmes in Customer Service. This includes: ? A blended approach to learning & development which encompasses specialised & bespoke assessment, training & e-learning content ? Supporting you to enhance the skills which are most essential to succeed in Customer Service ? Our programme design includes a branded, tailored & collaborative approach most relevant to the industry and employer you are placed with ? Regular support provided by designated assessors, trainers and coaches. ? Enhancements attached to programmes. This may include; additional units from other qualifications, short courses, business improvement projects, finance and/or commercial awareness training ? Clear progression routes designed in partnership with employers to higher apprenticeship levels
Name: Customer Service Advanced Apprenticeship Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment The qualification is a mixture of 121 coaching & assessment, group workshops and e-learning. This includes: ? A blended approach to learning & development which encompasses specialised & bespoke assessment, training & e-learning content ? the development of skills which are most essential to succeed in your career ? A programme that is tailored and most relevant to the industry and employer you are placed with ? Regular support provided by designated assessors, trainers and coaches. This Customer Service Apprenticeship consists of the following elements; National Vocational Qualification (NVQ) - This part of the qualification is assessed on the job through observations of performance, professional discussions, product evidence, professional discussions and Q&A sessions to judge your competencies Knowledge and Understanding - This part of the qualification is to ensure all the teaching and learning through on the job development and off the job training is retained and demonstrated through performance in your role Functional Skills - This part of the programme provides those who have not achieved GCSEs in English and maths the opportunity to gain these qualifications. Candidates who have achieved GCSEs in these subjects may be exempt from this element of the programme. Employment Rights and Responsibilities (ERR) Awarding iCan Qualifications Limited Created 20161122 15:51:00 Updated 20161122 15:51:00
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Outsource Vocational Learning Limited
apprenticeships@outsourcetraining.org
0203 542 6161
http://www.outsourcetraining.org
Exhibition House Unit 5
Addison Bridge Place
Town:
London
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law