The qualification is suitable for those who have little or no experience or training in customer service, and so are likely to want a short introductory course to help them better understand the sector in order to support their career choices. Develop occupational knowledge and skills in communicating with customers and dealing with customers' queries and problems. It also develops knowledge and skills that support employability and career progression. This includes how to manage personal performance and development, and how to apply for jobs. Achievement of this qualification prepares you for employment in the customer service sector. By the end of the course you can expect to complete the following units: Understand Customer Service principles, Understand how to work in a Customer Service Role, Communicate with Customers, Understand how to deal with customer requests, queries and problems, Understand career progression, Use a CV and covering letter to apply for a job. No prior knowledge, understanding, skills or qualifications are required for learners register for this qualification. Your Tutor will discuss requirements on the course induction day that will be advised when you enrol. text17 On satisfactorily completing all learning tasks and submission of a portfolio of evidence, you will receive a BTEC Level 1 Certificate in Principles of Customer Service (QCF). text19
Name: BTEC Certificate in Principles of Customer Service Qualification title: BTEC Award in Principles of Customer Service (QCF) Qualification type: Other regulated/accredited qualification Assessment You will be supported by a Tutor in a classroom and will need to do independent work for Homework. The qualification will be assessed by means of a portfolio of evidence. You will be provided with support for the duration of the course. Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20161104 14:43:07 Updated 20161104 14:43:07
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BRACKNELL FOREST BOROUGH COUNCIL
rhiannon.rogers@bracknell-forest.gov.uk
n/a
Easthampstead House, Town Square Town: Bracknell
Title: Qualification: Classification: