This short course is aimed at people who would like to develop the knowledge and skills required for working with the public. This course covers all aspects of providing excellent customer service, how to improve current processes, understanding the organisation, the importance of communication in a customer service role and how to go that extra mile.
Name: Customer Service Knowledge Certificate Level 2 Qualification title: Certificate in Principles of Customer Service (VRQ) Qualification type: Other regulated/accredited qualification Assessment You will complete workbooks by post/email/online. Awarding NCFE Created 20161102 10:29:21 Updated 20161102 10:29:21
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Birmingham Metropolitan College
Further Education
ask@bmetc.ac.uk
0845 155 0101
http://www.bmetc.ac.uk
Sutton Coldfield Campus
Lichfield Road
Town:
Sutton Coldfield
County:Birmingham
Title: Qualification: Classification: