You will work towards either an NVQ 2 or NVQ 3 in Customer Service. This is a job-ready qualification which requires you to demonstrate in the workplace the skills and knowledge required for the Customer service industry. You will also complete Key Skills in Application of Number and Communication, together with the Customer Service Technical Certificate (the knowledge based element). Employment Rights and Responsibilities training is also a requirement, and will be covered either by induction or embedded within the Technical Certificate or the NVQ.
Name: Advanced Apprenticeship in Customer Service Qualification title: Advanced Apprenticeship in Customer Service Qualification type: Apprenticeship Assessment You will learn through a mixture of lectures, group work, work-related activities and independent study and research. You will be taught in well-equipped general classrooms with the latest learning technology. Assessment is on a continuous basis with a number of assessments in each module. Assessments take a variety of forms, such as written reports, essays, designing a product, presentations, and group projects. There are timed examinations in some modules. Awarding - Created 20161031 14:31:23 Updated 20161031 14:31:23
It is expected that the attendance pattern would be a combination of both College attendance and workplace completion. The attendance pattern will be confirmed at induction and the duration of the programme will range between 12 and 24 months depending on the level undertaken. Equipment required It is expected that the attendance pattern would be a combination of both College attendance and workplace completion. The attendance pattern will be confirmed at induction and the duration of the programme will range between 12 and 24 months depending on the level undertaken.
HIGHBURY COLLEGE,PORTSMOUTH
Further Education
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023 9238 3131
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Highbury Campus
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Portsmouth
County:Hampshire