This course would suit learners who are directly delivering service to customers. You could be working in a variety of jobs involving regular or constant contact to customers, including face-to-face, email and telephone. The ideal candidate should be working within an environment such as a call centre, bank, insurance company or local government office. The level 2 Diploma in Customer Service consists of5 mandatory units plus optional units that are moulded to your job role these include - Deliver customer service - Manage personal performance and development - Principles of customer service - Understand customers - Understand employer performance and development
Name: Customer Service - Apprenticeship (Intermediate) - Level 2 Qualification title: NVQ in Business and Administration Qualification type: Assessment The Diploma is delivered in the workplace using an online portfolio of evidence, observations, statements and questioning. Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20161028 09:44:35 Updated 20161028 09:44:35
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COLLEGE OF WEST ANGLIA
Further Education
admissions@cwa.ac.uk
01553 761144
http://www.cwa.ac.uk
TENNYSON AVENUE Town: KING'S LYNN County:NORFOLK
Title: NVQ in Business and Administration Qualification: NVQ in Business and Administration Classification: Business, Administration and Law