This is a qualification aimed at individuals who intend to develop and gain formal recognition of their knowledge, understanding and competence of working in customer service. The qualification is generic, so it is suitable for individuals working or with access to work in a variety of roles in which customer service is a major component.
Name: Diploma in Customer Service Level 2 Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Assessment is by portfolio, internally set and marked and quality assured by IQ. Holistic assessment, when appropriate, is encouraged; evidence for each assessment criteria must be clearly mapped. Awarding Industry Qualifications Created 20161005 14:57:04 Updated 20161212 11:16:14
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Jarvis Training Management Limited
info@jarvis-eu.com
0151 336 9340
http://www.jarvis-eu.com
JARVIS TRAINING MANAGEMENT LTD
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Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law