Customer service may be the basis for someone's job role, or just one of many responsibilities. Either way, customer-facing activity is fundamental to business performance. flexible Apprenticeships answer the needs for raising standards in customer service and providing more people with the right skills. The Customer Service Apprenticeships are suitable for job roles such as Customer Service Operator, Call Centre Advisor, Help Desk Operative and Service Agent. It gives learners the opportunity to develop and demonstrate technical and wider sector-related knowledge to underpin competence in the job roles stated above. Technical knowledge includes the principles and practices of delivering customer service and understanding the different types of customers, their needs, wants and expectations. Wider sector-related knowledge includes equality and diversity, organisational structure and environment, and legislation and regulations that govern the industry, it also develops and demonstrates a range of technical skills and behaviours that supports competence in the job roles stated above. This includes communicating with customers using appropriate communication channels, resolving customer problems and complaints, building relationships with customers, promoting additional products and/or services and the ability to improve own learning and performance.
Name: Level 2 Diploma in Customer Service Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20160930 14:11:34 Updated 20160930 14:11:34
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Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law