This accredited learning programme aims to provide opportunities to demonstrate understanding of customer service as a competitive tool and to be proactive in finding solutions both within and externally to the organisation. It is ideal for those who are likely to have significant responsibility for the delivery of both internal and external customer service within their team or organisation. Learners will demonstrate their ability to analyse and respond to customers on a strategic level, suggesting improvements and leading in their implementation, using software solutions as appropriate.
Name: Level 3 Diploma in Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: Other regulated/accredited qualification Assessment The main assessment method is observation of practice, other methods could include reflective accounts or written / questions. Awarding City & Guilds of London Institute Created 20160929 10:26:00 Updated 20160929 10:31:39
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Wiltshire Council
learning@wiltshire.gov.uk
01225 713183
http://www.learninginwiltshire.org.uk
Ground Floor, County Hall
Bythesea Road
Town:
Trowbridge
County:Wiltshire
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law