The programme covers a range of customer service skills and includes the following five components: NVQ Diploma in Customer Service (Level 2) - Mandatory Units Deliver Customer Service Understand customer Principles of customer service Understand employer organisations Manage personal performance and development Optional Units (Examples) Communicate verbally with customers Deal with incoming telephone calls from customers Resolve customer service problems Process information about customers Functional Skills: English & Maths Level 2 Employment Rights & Responsibilities Workbook Personal Thinking & Learning Skills
Name: Intermedaite Apprenticeship In Customer Service Qualification title: Intermedaite Apprenticeship In Customer Service Qualification type: Apprenticeship Assessment Awarding - Created 20160927 11:40:02 Updated 20161125 11:25:59
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Farnborough College of Technology
Further Education
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http://www.farn-ct.ac.uk
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