This is a distance learning qualification course where you will use an e-learning package and complete assessment activity electronically. You will be supported by a tutor who will provide feedback (electronically) on your progress and will suggest other learning activities to help you develop the knowledge and understanding you require to successfully complete the qualification. The online e-learning material provided has been developed to provide the information you need to develop your knowledge and understanding to meet a specific range of learning outcomes. These outcomes are also mapped to National Occupational Standards so you can be sure that what you are learning is relevant to the workplace. You will plan a programme of study around your other life commitments. Distance learning material can be studied at any time and in any location where you can access a PC, laptop or tablet and broadband. You should aim to complete your course in 6 months although it may be possible to achieve this earlier if you have more time to spend on study. This qualification consists of 4 mandatory units and you will study learning material, complete activities and submit assessment questions for marking for all of these units; Understanding the organisation Prepare to deliver excellent customer service Communication in the customer service role Understand customersYou should not underestimate the time commitment required to complete a distance learning qualification at Level 2. You will be set target dates for submission of work to be assessed against the qualification criteria. You must meet these deadlines in order to continue on the course. Your tutor will also support you to improve your English and maths skills alongside your learning of your vocational subject. This will include assessing your current skills from the work you produce and providing additional learning activities related to your subject that are designed to develop your skills in these areas
Name: Principles of Customer Service (e-learning) NCFE Level 2 Certificate Qualification title: Certificate in Principles of Customer Service (VRQ) Qualification type: Other regulated/accredited qualification Assessment The online materials have been developed to provide you with the underpinning knowledge you require to complete the qualification. The learning materials are mapped to learning outcomes required by awarding organisations to satisfy the requirements of the qualification. At the beginning of your course, you will be assigned a tutor who will be able to mark your work on-line and give you feedback and suggestions as you progress. Once completed, your work will be marked and internally verified. An external verifier from the awarding body will review your work before you receive your certificate. The visits from external verifiers only take place twice a year so there may be a delay in certification being awarded after you have completed your course. As soon as your certificate is received by Skills&Learning it will be forwarded to you. Assignments/Course work: Assessed questions for each learning outcome. You will negotiate a Personal Learning Plan with your tutor identifying the areas you need to develop; this will be reviewed at regular intervals. Awarding NCFE Created 20160916 14:14:04 Updated 20160916 14:14:04
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Skills&Learning; Bournemouth, Dorset and Poole
Academy 16-19 Converter
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Title: Qualification: Classification: