Train & Grow programmes provide training solutions that help businesses improve performance and competitiveness in the global market. Because organisational pressures often make it difficult to be away from the workplace, our bite-size training workshops are designed to provide short, intensive yet practical sessions that require you to only be away from your business or job role for a short period of time.This workshop covers: Customer Psychology An examination of your existing customer service strategy How your customers perceive you How do you keep your customers happy Barriers to customer satisfaction Measuring customer satisfaction Examples of good customer service Develop strategies that raise current standards of customer care within your organisation For newly appointed managers, team leaders or supervisors. However, experienced managers who have not received any formal training will also benefit from this workshop. This workshop is also perfect for new business owners or people considering starting their own business. You may be interested in other courses offered by Skills & Learning.
Name: Delivering First Class Customer Service Strategies Qualification title: Non regulated Community Learning provision, Business Management Qualification type: Assessment There are no qualifications or examinations attached to this course. Awarding Generic award - no awarding body Created 20160916 14:14:00 Updated 20160916 14:14:00
None
Skills&Learning; Bournemouth, Dorset and Poole
Academy 16-19 Converter
infopal@poole.gov.uk
01202 262300
http://www.skillsandlearningbdp.co.uk
Oakdale Centre
Wimborne Road
Town:
Poole
County:Dorset
Title: Non regulated Community Learning provision, Business Management Qualification: Non regulated Community Learning provision, Business Management Classification: Business, Administration and Law