L1 – AWARD PRINCIPLES OF WORKING IN CUSTOMER SERVICE (SETPD) Delivery hours: 20 Hrs. (4 Days) Delivery timings: 9.30am to 2.30pm QCF Accredited: Yes Overview of Content: This programme is based around a customer service workplace in which the learner becomes an employee. It covers customer service in hospitality and retail and working alongside others to deliver customer service as well as dealing effectively with problems, requests and complaints. Learners will look at the skills and attributes required to work in this sector. Focus will be given to all areas of the Customer Service sector including current laws and the responsibilities an employee will have when working in this role and security within this environment This programme is based around a customer service workplace in which the learner becomes an employee. It covers customer service in hospitality and retail and working alongside others to deliver customer service as well as dealing effectively with problems, requests and complaints. Learners will look at the skills and attributes required to work in this sector. Focus will be given to all areas of the Customer Service sector including current laws and the responsibilities an employee will have when working in this role and security within this environment What will the learner achieve: Level 1 Award in Customer Service Skills
Name: Principles of Working in Customer Service Qualification title: Award in Skills for Employment, Training and Personal Development (QCF) Qualification type: Assessment Awarding National Open College Network Created 20160915 13:04:35 Updated 20170117 12:37:43
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CHESHIRE EAST COUNCIL
0300 123 5500
SUBBUILDY13M05 WESTFIELDS MIDDLEWICH ROAD Town: SANDBACH County:CHESHIRE
Title: Award in Skills for Employment, Training and Personal Development (QCF) Qualification: Award in Skills for Employment, Training and Personal Development (QCF) Classification: Preparation for Life and Work