L1 AWARD - PRINCIPLES OF WORKING IN RETAIL CUSTOMER SERVICE (SETPD) Delivery hours: 20 Hrs. (4 Days) Delivery Sessions: 3 days x 5 hrs. Delivery timings: 9.30am to 2.30pm (to accommodate individuals with care responsibilities) QCF Accredited: Yes Overview of Content: Topics will cover understanding the business of customer service in the retail environment, a workbook on retail health & safety and a mystery shopper activity. Focusing on the customer journey, first impressions and the ability to sell using the FAB model, which can also be utilised to sell themselves within a job interview. What will the learner achieve: L1 Award in Principles of Working in Retail Customer Service
Name: Principles of Working in Customer Service Qualification title: Award in Skills for Employment, Training and Personal Development (QCF) Qualification type: Assessment Awarding National Open College Network Created 20160915 10:19:00 Updated 20170111 14:34:59
None
CHESHIRE WEST AND CHESTER COUNCIL
enquiries@cheshirewestandchester.gov.uk
0300 123 8 123
http://www.cheshirewestandchester.gov.uk
2nd Floor, Civic Building
4 Civic Way
Town:
Ellesmere Port
Title: Award in Skills for Employment, Training and Personal Development (QCF) Qualification: Award in Skills for Employment, Training and Personal Development (QCF) Classification: Preparation for Life and Work