Advanced Apprenticeship - Customer Service

UPDATED 20160805 08:25:36

The Advanced Apprenticeship in Customer Service is designed to respond to the employer need for high levels of customer service skills within a wide range of organisations. Customer service skills are transferable across sectors and can be applied to many job roles. Apprentices who are undertaking the customer service advanced apprenticeship are likely to have some prior experience in a customer service role, although this is not a formal requirement. Employers across all sectors, regardless of whether their main business is customer service or if they wish to train staff to undertake customer service as part of their job role, need to up skill their current workforce and recruit new staff. Customer service apprenticeships have a major role to play in this by helping employers address the skills gaps and shortages that they are experiencing, and by providing a vehicle for introducing and raising customer service skills in the workplace. Due to the varied nature of the customer service industry there are many job roles that apply to customer service intermediate apprentices. These will include job roles which are dedicated to customer service such as Customer Relationship Manager, Customer Service Coordinator and Customer Service Team Leader. Tasks undertaken by apprentices will vary depending on the level and sector in which they are employed. Tasks may include; communicating effectively with customers face to face, in writing, or by telephone, resolving problems and improving customer relations, promoting products and services, building relationships with customers, keeping records, gathering customer feedback and working in a team, using software/office equipment to communicate, keeping records, gathering and analysing customer feedback and leading a team as well as softer-skills such as communication, team working, interpersonal skills and the ability to improve own learning and performance.

Course information

Name: Advanced Apprenticeship - Customer Service Qualification title: Generic code to identify ILR programme aims Qualification type: Assessment Various Awarding Generic award - no awarding body Created 20160805 08:25:36 Updated 20160805 08:25:36

Entry requirements

None

Provider

SOMERSET SKILLS & LEARNING CIC
n/a

Address

Corams Lane Town: Wellington