The Diploma in Customer Service covers everything you need to know - understanding and meeting customer needs, giving a great customer experience, learning from feedback and promoting your products and services. While completing this qualification, you'll cover things like: Understanding the principles of good customer service Meeting and greeting customers Supporting the customer service environment.
Name: 0006 Diploma in Customer Service Qualification title: Course Provider Diploma/Certificate/Award (this must include an assessed element) Qualification type: NVQ and relevant components Assessment Awarding City & Guilds Created 20160804 15:18:28 Updated 20160804 15:18:28
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