This qualification comprises QCF credit-rated units developed by Skillsmart Retail. The qualification is designed for those wishing to gain knowledge and understanding in the retail sector. You will achieve a nationally recognised Level 2 vocationally-related qualification. Further sessions may be added as required. By the end of the course you will be able to: Understand the importance to the organisation in providing excellent customer service in the hospitality, leisure, travel and tourism industries Understand the role of the individual in delivering customer service in the hospitality, leisure, travel and tourism industriesUnderstand the importance of customers' needs and expectations in the hospitality, leisure, travel and tourism industriesUnderstand what is meant by 'culture'Understand the importance of effective communication with people from different culturesKnow how to communicate with people from different cultures Understand the need to provide an accessible serviceKnow how to communicate effectively with customers with specific needsUnderstand the importance of welcoming tourists/visitors to a destination Know the customers of a tourist/visitor destination Know what is available at a tourist/visitor destination Understand the role of a customer service representative at a tourist/visitor destination This course is suitable for anyone looking to improve their customer service.There are no pre-requisites for this course. Nothing is required but you are welcome to bring a notepad and pen if you wish. text17 This course will lead to an Edexcel BTEC qualification in The Principles of Customer Service. Edexcel Qualifications in Retail and Hospitalty text19
Name: Extended Award In Customer Service Qualification title: Non regulated Community Learning provision, Retailing and Wholesaling Qualification type: Assessment Each learning session will have identified aims for you to achieve and your tutor will discuss the work you will be doing at the beginning of each session. Progress is monitored by the completion of tasks and tutor observation. Awarding Generic award - no awarding body Created 20160804 13:24:55 Updated 20160804 13:24:55
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BRACKNELL FOREST BOROUGH COUNCIL
rhiannon.rogers@bracknell-forest.gov.uk
n/a
Easthampstead House, Town Square Town: Bracknell
Title: Non regulated Community Learning provision, Retailing and Wholesaling Qualification: Non regulated Community Learning provision, Retailing and Wholesaling Classification: Retail and Commercial Enterprise