E343 - This unit is designed for those who have or will have frequent direct contact with customers as part of their job role. The unit demonstrates how customer service can be developed and improved, designed to develop learners' understanding of how customer service delivery and legislation affects customer expectation. It is the aim of this unit to develop your knowledge of customer service principles and how customer needs and expectations are formed. The Customer Service fits lots of jobs where you deal with people. You might be entering or re-entering employment, or working in a customer service delivery role in any industry. Unit 201 - Delivery of Effective Customer Service Enhance job prospects Supporting the customer service environment unit 202 (level 2) Level 2 Certificate in Customer Service Level 3 certificate in customer service One of the best things about working in customer service is that it provides the learner with plenty of transferable skills. Communication skills and experience working with people are useful in almost any line of work so the job offers a whole range of opportunities for career progression, not directly linked to the customer service sector. Sales Assistant Receptionist Call Centre Agent Travel Agent Checkout Operator Cashier Hospitality If you are unsure about your career progression please contact the Careers Team.
Name: Delivery of Effective Customer Service CG Level 2 Qualification title: Delivery of effective customer service Qualification type: Assessment Awarding Multiple Awarding Bodies Created 20160803 15:50:46 Updated 20160803 15:50:46
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Doncaster College
Further Education
infocentre@don.ac.uk
01302 553 553
http://www.don.ac.uk
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Town:
Doncaster
County:South Yorkshire
Title: Delivery of effective customer service Qualification: Delivery of effective customer service Classification: Business, Administration and Law