E229 - The Supporting the customer service environment unit covers everything you need to know to deliver a great experience to customers - you'll learn how to recognise and meet customer needs, improve through customer feedback and promote products and services. This course is a great introduction to working in a retail or customer service environment whether you would like an introduction to the fundamentals of good customer service or are looking to build on your current understanding of customer service. 202 Supporting the customer service environment Enhanced job prospects, or progression onto a level 2 or level 3 certificate in customer service . One of the best things about working in customer service is that it provides the learner with plenty of transferable skills. Communication skills and experience working with people are useful in almost any line of work so the job offers a whole range of opportunities for career progression, not directly linked to the customer service sector, including: Sales Assistant Receptionist Call Centre Agent Travel Agent Checkout Operator Cashier Hospitality If you are unsure about your career progression please contact the Careers Team.
Name: Supporting Customer Service Environment CG Level 2 Qualification title: Supporting the customer service environment Qualification type: Assessment Awarding Multiple Awarding Bodies Created 20160803 15:50:46 Updated 20160803 15:50:46
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Doncaster College
Further Education
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Title: Supporting the customer service environment Qualification: Supporting the customer service environment Classification: Business, Administration and Law