The level 2 City & Guilds NVQ Certificate in Customer Service qualification aims to build on or Recognise good practice in customer service in any industry or to support their technical expertise in any job role, acknowledging the importance of effective communication and service delivery. Anyone dealing with internal or external customers will benefit from gaining knowledge, Understanding and experience of dealing with routine and more difficult customers, confident in Their use of language and of the processes designed to make their role effective. Candidates will Have the opportunity to improve their own skills and to support others within their team or organization in the development of excellent customer service. Level 2 will suit you if you have some experience in customer service and are able to handle more difficult customers. You are looking to improve your own skills and become more involved in making improvements to your team's level of customer service. Learners are required to attend training sessions held at the college if appropriate for the course. The training sessions will cover units and help achieve the guided learning hours (GLH) required. Training sessions may not be offered for the course if recruitment for the course is not sufficient. In this case students will work on a one to one basis with an assessor.
Name: Level 2 NVQ Certificate in Customer Service Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment Awarding City & Guilds of London Institute Created 20160725 11:53:30 Updated 20160725 11:53:30
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ST VINCENT COLLEGE
Further Education
info@stvincent.ac.uk
023 9258 8311
http://www.stvincent.ac.uk
Mill Lane Town: GOSPORT County:Hampshire
Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law