The level 3 City & Guilds NVQ Diploma in Customer Service qualification aims to provide Opportunities to demonstrate understanding of customer service as a competitive tool and to be Proactive in finding solutions both within and externally to their organisation. Candidates are likely to have significant responsibility for the delivery of both internal and external customer service within their team or organisation. Candidates will demonstrate their ability to analyse and respond to customers on a strategic level, suggesting improvements and leading in their implementation, using software solutions as appropriate. At Level 3, you are able to respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in their implementation. Learners are required to attend training sessions held at the college if appropriate for the course. The training sessions will cover units and help achieve the guided learning hours (GLH) required. Training sessions may not be offered for the course if recruitment for the course is not sufficient. In this case students will work on a one to one basis with an assessor.
Name: Level 3 NVQ Diploma in Customer Service Qualification title: NVQ Diploma in Customer Service (QCF) Qualification type: Assessment Awarding City & Guilds of London Institute Created 20160725 11:53:30 Updated 20160725 11:53:30
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ST VINCENT COLLEGE
Further Education
info@stvincent.ac.uk
023 9258 8311
http://www.stvincent.ac.uk
Mill Lane Town: GOSPORT County:Hampshire
Title: NVQ Diploma in Customer Service (QCF) Qualification: NVQ Diploma in Customer Service (QCF) Classification: Business, Administration and Law