The Competency qualification in this Apprenticeship is Level 2 NVQ Diploma in Customer Service The knowledge based qualification in this Apprenticeship is the Level 2 Technical Certificate in Customer Service NVQ competence units The qualification has a flexible structure which enables employers and apprentices to select a spiky skills profile to reflect the job role most accurately. To achieve a Level 2 candidates need a minimum of nine units. Mandatory Units 1. Communicate using customer service language 2. Follow the rules to deliver customer service Optional Units 4 units 1 from each of the following headings. 1. Impression and image 2. Delivery 3. Handling Problems 4. Development and improvement
Name: Customer Service Apprenticeship Intermediate Qualification title: Generic code to identify ILR programme aims Qualification type: Assessment Interview Required Awarding Generic award - no awarding body Created 20160708 13:49:25 Updated 20160708 13:49:25
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East Berkshire College
Further Education
info@eastberks.ac.uk
0845 373 250
http://www.eastberks.ac.uk
Station Road
Langley
Town:
Slough
County:Berkshire
Title: Generic code to identify ILR programme aims Qualification: Generic code to identify ILR programme aims Classification: Not Applicable