You will work towards your level 2 NVQ and Technical Certificate in Customer Service. Together they provide an excellent foundation for your future career and will help to broaden your understanding of the industry. You will also cover units based on the following topics: - Employment Responsibilities and Rights - Personal Learning and Thinking Skills If you have not yet achieved a grade C (or above) in GCSE English and maths, you will be required to attend GCSE resit sessions (if you achieved grade D) or functional skills sessions (if you achieved grade E or below).
Name: CUSTOMER SERVICE - EMPLOYEE RIGHTS & RESPONSIBILITIES WBL INTER APP Qualification title: Non regulated provision, Level 2, Administration Qualification type: Assessment You will be assessed via workbooks, external exams and the building of a portfolio of evidence. Awarding Generic award - no awarding body Created 20160707 14:25:25 Updated 20160707 14:25:25
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HAVERING COLLEGE OF FURTHER AND HIGHER EDUCATION
Further Education
information@havering-college.ac.uk
01708 462801
http://www.havering-college.ac.uk
Ardleigh Green Road Town: Hornchurch County:Havering
Title: Non regulated provision, Level 2, Administration Qualification: Non regulated provision, Level 2, Administration Classification: Business, Administration and Law