The course includes the level 3 NVQ Diploma in Customer Service. You must achieve 55 credits, 31 from the mandatory units covering the following topics. Organise and deliver customer service, understand the customer service environment, understand customers and customer relations, principles of business, manage personal and professional development and resolve customer problems. You will also cover Functional Skills in English and maths.
Name: Customer Service Advanced Apprenticeship Qualification title: - Qualification type: Other regulated/accredited qualification Assessment 26 Awarding - Created 20160706 14:58:54 Updated 20160706 14:58:54
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LEICESTER COLLEGE
Further Education
info@leicestercollege.ac.uk
0116 224 2240
http://www.leicestercollege.ac.uk
Abbey Park Campus
Painter Street
Town:
Leicester