This qualification is ideal for those who have attained a basic understanding of consistent and reliable customer service and now wish to develop further. Potential or newly appointed team leaders, supervisors and managers would benefit from this course. The customer service delivery could be face to face or by telephone. Successful learners will receive a certificate for their chosen pathways that is highly regarded by employers and the industry (including contact centres).
Name: Customer Service Diploma level 3 Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Other regulated/accredited qualification Assessment 24 Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20160706 14:58:49 Updated 20160706 14:58:49
upon request Equipment required upon request
LEICESTER COLLEGE
Further Education
info@leicestercollege.ac.uk
0116 224 2240
http://www.leicestercollege.ac.uk
Abbey Park Campus
Painter Street
Town:
Leicester
Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law