You will receive two certificates one for air cabin crew in which you will study units covering what is involved when working as cabin crew safety procedures legislation and selling techniques. The second is in customer service and will ensure that you can handle everything from a query to a complaint handle the trickiest of customers sell and upsell products and services as well as manage the customer service environment. You will need GCSE C grades in Maths and English Language to gain employment within the airline sector and these or their equivalents may be studied alongside this main programme of study if these qualifications are not already held. Trips work placements and simulated work experience days form an essential part of this course. There will be additional costs for these.
Name: Customer Service with Cabin Crew City & Guilds Level 3 Qualification title: Certificate in Customer Service (QCF) Qualification type: Assessment Interview Required Awarding City & Guilds of London Institute Created 20160704 11:22:31 Updated 20160704 11:22:31
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East Berkshire College
Further Education
info@eastberks.ac.uk
0845 373 250
http://www.eastberks.ac.uk
Station Road
Langley
Town:
Slough
County:Berkshire
Title: Certificate in Customer Service (QCF) Qualification: Certificate in Customer Service (QCF) Classification: Business, Administration and Law