The Level 1 Certificate is an introduction to Customer Service qualifications, it is deisgned to meet the needs of young and adult learners who are either seeking employment or are already working in customer service roles, the qualification will include. Applying legislation and procedure for customer service, creating a good impression to customers, the customer service, positive experience, working in customer service, positive communication with customers, contribute to effective customer service. No formal Entry Requirements are needed for this course
Name: CUSTOMER SERVICE Qualification title: Certificate for Introduction to Customer Service (QCF) Qualification type: Assessment Awarding City & Guilds of London Institute Created 20160630 14:48:12 Updated 20160630 14:48:12
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REDCAR & CLEVELAND BOROUGH COUNCIL
Further Education
adult_education@redcar-cleveland.gov.uk
01642 771197
http://www.redcar-cleveland.gov.uk
Redcar & Cleveland House, Kirkleatham Street Town: Redcar County:Cleveland
Title: Certificate for Introduction to Customer Service (QCF) Qualification: Certificate for Introduction to Customer Service (QCF) Classification: Business, Administration and Law