Target Audience This qualification in Customer Service is for candidates who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing. It would suit individuals who are just beginning their career in customer service or those who wish to expand their current skill-set. Benefits for individuals • Gain a qualification containing both knowledge and competence units • Develop skills in business processes that could improve your organisations’ effectiveness • Get a recognised qualification for your personal development Benefits for employers • Happy customers! • Proactive and confident staff • A broad selection of optional units to tailor the qualification to suit your organisations’ learning and development needs • Promote a culture of organisational learning and development Progression The qualification will provide progression opportunities to other qualifications such as: • Level 2 Team Leading
Name: Apprenticeship - Customer Service L3 Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Awarding Oxford Cambridge & RSA Examinations Created 20160629 15:09:04 Updated 20160629 15:11:29
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STOCKTON COUNCIL LEARNING AND SKILLS SERVICE
Learning.skills@stockton.gov.uk
01642 527904
https://www.stockton.gov.uk/adult-services/stockton-council-learning-and-skills-service/
Billingham Community Centre
Causeway
Town:
BILLINGHAM
County:STOCKTON-ON-TEES
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law