Customer Service Intermediate Level Apprenticeship

UPDATED 20161207 13:41:40

Customer Service is for candidates who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities are constantly developing and changing. The mandatory units as follows: • Deliver customer service • Manage personal performance and development • Principles in customer service • Understand customers • Understand employer performance and development Benefits for individuals Take control of your personal development Communicate clearly and confidently Promote your company effectively Get a nationally recognised qualification. Benefits for employers Build the skills appropriate to your business Customer Service Individuals who are competent in their roles

Course information

Name: Customer Service Intermediate Level Apprenticeship Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment On one to one discussion and initial assessment. In addition; your knowledge and skills will be assessed against a set of performance standards. These standards are called learning outcomes. Your assessor will guide you through the programme and help you to gather evidence and develop your skills to assist you to prove your competency within your job role. From time to time you may need to visit either a college or test centre to complete the theory and other specialist training elements of your apprenticeship programme. Further information: For more details why not call us on: 020 8640 6662 or email: info@trpltd.co.uk Awarding Education Development International plc Created 20160624 07:09:51 Updated 20161207 13:41:40

Entry requirements

Not applicable. Equipment required Not applicable.

Provider

THE TRAINING & RECRUITMENT PARTNERSHIP LIMITED
info@trpltd.co.uk
020 8640 6662
http://www.trpltd.co.uk

Address

Worsfold House
CHURCH ROAD Town: Mitcham County:Surrey