The Apprenticeship provides you with skills in customer service , communication, team working and the ability to improve own learning and performance. Customer Service Intermediate Apprenticeship is a 12 month programme. To complete this Apprenticeship the following requirements must be achieved - Diploma in Customer Service Level 2, Employment Rights and Responsibilities, English and Maths Functional Skills at Level 1.
Name: Intermediate Apprenticeship in Customer Service (QCF) Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Knowledge units can be portfolio or test based and In line with the Assessment Strategies, evidence for the competence units can take a variety of forms including: direct observation, oral or written questioning, products of learners work, personal statement or reflective accounts, professional discussion, witness testimony, expert witness testimony and evidence of recognition of prior learning. unit 33 and 34 only may use outcomes from simulation. Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20160623 09:44:36 Updated 20170113 20:05:39
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Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law