A customer service apprentice will be learning and understanding the key concepts of customer service and how to apply customer service knowledge and skills in the workplace. For an advanced apprentice these skills could involve improving customer satisfaction, team leading, improving customer loyalty, gathering and analysing customer feedback, processing complaints and maintaining reliable customer service.
Name: Advanced Apprenticeship in Customer Service Qualification title: Generic code to identify ILR programme aims Qualification type: Assessment Awarding Generic award - no awarding body Created 20160615 09:17:29 Updated 20160615 09:17:29
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SUSSEX DOWNS COLLEGE
Further Education
info@sussexdowns.ac.uk
n/a
http://www.sussexdowns.ac.uk/
Ecat House, Cross Levels Way Town: Eastbourne
Title: Generic code to identify ILR programme aims Qualification: Generic code to identify ILR programme aims Classification: Not Applicable