You will study the delivery of effective customer service - how customers' needs and expectations are formed, how to respond to customers problems or complaints and the legislation which supports the customer service process. In the Customer Service NVQ you will have an opportunity to show existing competence over a wide range of themes such Impression and Image, customer service delivery, handling problems, development and improvement enabling you to develop your practice as required. Depending on your previous qualifications you will also study Functional Skills in English and Maths at Level 2.
Name: Customer Service Advanced Apprenticeship Level 3 Qualification title: Generic code to identify ILR programme aims Qualification type: Assessment Awarding Generic award - no awarding body Created 20160615 09:17:27 Updated 20160615 09:17:27
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SUSSEX DOWNS COLLEGE
Further Education
info@sussexdowns.ac.uk
n/a
http://www.sussexdowns.ac.uk/
Ecat House, Cross Levels Way Town: Eastbourne
Title: Generic code to identify ILR programme aims Qualification: Generic code to identify ILR programme aims Classification: Not Applicable