What will I do on this apprenticeship? Apprenticeships are all about learning on the job - so you'll be paid and get qualified at the same time. You'll spend most of your working week learning with your employer, and you may also spend some time at college. You will need to do a number of qualifications including Level 3 in Customer Service and a Technical Certificate. You will cover a number of units which could include improving customer relationships, monitoring and solving customer relationships, leading teams and developing the skills of other staff. How will I be assessed? We will assess your practical skills and observe you at work. Your personal assessor will visit you at work to review your progress and make sure you are on target to get your qualifications. What options do I have after successfully completing? Progress to Business with Management Foundation Degree run in partnership with the University of the West of England at Weston College and the opportunity to top-up to a BA (Hons) Other related degrees. Job/career opportunities A career in customer service or management.
Name: Customer Service, Advanced Apprenticeship Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Other regulated/accredited qualification Assessment Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20160609 10:14:24 Updated 20160609 10:14:24
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WESTON COLLEGE
Further Education
enquiries@weston.ac.uk
01934 411 411
http://www.weston.ac.uk
Knightstone Road Town: Weston Super Mare County:North Somerset
Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law