Ideal if: you enjoy and take pride in working with people and being the face of the company. You'll need: to be working in a customer service role, dealing with customers either face-to-face, in writing or on the telephone. You'll learn: how to develop your knowledge and practical skills for effective service in any industry, learning how to effectively communicate with customers, and the principles of customer service. You will be able to select optional units tailored to your job role. Expect: to be assessed in the workplace by an industry qualified assessor, through observations and one-to-one tuition. You'll love: getting recognition for your ability to create a great customer service experience. Having these skills can help you move up in your career, no matter what area you're working in. You'll go onto: a higher level apprenticeship or further study at level 3.
Name: Customer Service Apprenticeship Level 2 Qualification title: Customer Service Apprenticeship Level 2 Qualification type: Apprenticeship Assessment Awarding - Created 20160608 15:50:36 Updated 20160608 15:50:36
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Cornwall College
Further Education
enquires@cornwall.ac.uk
0845 2232567
http://www.cornwall.ac.uk
Customer Enquiries
Trevenson Road
Town:
REDRUTH
County:Cornwall