Who is the course for?The course is for anyone who is working towards or is already in a supervisory role in the hospitality industry. It consists of a set of projects based on practical experience and development within a supervisor's role. This deals with managing teams and individuals, setting SMART targets, developing individuals and customer management. The technical certificate is a small online test to compound the customer service part of the role of a supervisor.What does the course cover?The course covers:1. NVQ Level 3 in Hospitality Supervision & Leadership, achieving a minimum of 37 credits for the full qualification2. Functional Skills Maths Level 23. Functional Skills English Level 24. Technical Certificate (online test)The 4 components above need to be completed to obtain the full Apprenticeship qualification.The NVQ Level 3 Hospitality Supervision & Leadership logbook is made up of units each with a credit value.37 credits need to be achieved for full Diploma qualification.The Mandatory units consist of: (All to be completed 25 credits)401 Set objectives and provide support for team members402 Develop working relationships with colleagues403 Contribute to the control of resources404 Maintain the health, hygiene, safety and security of the working environment405 Lead a team to improve customer service666 Employment rights and responsibilities in the hospitality sectorOptional units B: (Minimum 4 credits - 1 unit)407 Supervise food production operations408 Supervise functions410 Supervise food services411 Supervise drinks services417 Supervise housekeeping services420 Supervise portering and concierge services421 Supervise reception services422 Supervise reservations and bookings servicesSample of optional units C: (Remaining 8 credits from either this section or B)406 Contribute to promoting hospitality products and services409 Contribute to the development of recipes and menus413 Supervise cellar and drink storage operations
Name: Hospitality Supervision Advanced Apprenticeship Qualification title: NVQ Diploma in Hospitality Supervision and Leadership (QCF) Qualification type: Assessment Awarding City & Guilds of London Institute Created 20160520 12:17:31 Updated 20160520 12:17:31
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Brockenhurst College
Further Education
enquiries@brock.ac.uk
01590 625555
http://www.brock.ac.uk
Lyndhurst Road Town: BROCKENHURST
Title: NVQ Diploma in Hospitality Supervision and Leadership (QCF) Qualification: NVQ Diploma in Hospitality Supervision and Leadership (QCF) Classification: Retail and Commercial Enterprise