Great Customer Service is an essential part of a successful business. All businesses depend on good customer relationships to realise their goals. When a client receives excellent customer services, they tend to tell their friends and families which leads to word of mouth and good publicity. This not only creates more opportunities for business, but it is a great way to increase the visibility and popularity of products and services. Therefore customer service skills and dealing with external or internal customers over the phone, face to face or via new technology and are skills that employers rate very highly when recruiting. This course is focused on developing customer service skills and understanding the communication skills which are required to provide good service. Completion of this course, leads to a Level One Aim Award for Developing Customer Service Skills. The course is suitable for learners who have a little experience of ICT but who feel they would benefit from taking a structured course. Appropriate needs can be taken into consideration for all learners. We will discuss this with you before you enrol to ensure you are on the most suitable course. To discuss this course or your other training needs please call our Course Advisor on 01205 360800 or email enquiries@tayloritex.co.uk
Name: Customer Service Skills Qualification title: Non regulated Community Learning provision, Preparation for Work Qualification type: Assessment Awarding Generic award - no awarding body Created 20160519 10:17:38 Updated 20160519 10:17:38
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TaylorItex CIC
enquiries@tayloritex.co.uk
01205360800
http://www.tayloritex.co.uk/
Black Sluice Lock Cottages
South Forty Foot Bank
Town:
London Road
County:Lincolnshire
Title: Non regulated Community Learning provision, Preparation for Work Qualification: Non regulated Community Learning provision, Preparation for Work Classification: Preparation for Life and Work