This qualification will build on or recognise your good practice in customer service in any industry, support your technical expertise in any job role, acknowledging the importance of effective communication and service delivery. It is for anyone dealing with internal or external customers who will benefit from gaining knowledge, understanding and experience when dealing with routine and more difficult customers. This course will build your confidence in your use of language and of the processes designed to make your role effective. You will have the opportunity to improve your own skills and to support others within your team or organisation in the development of excellent customer service.
Name: Level 2 NVQ Customer Service Certificate Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment You will be required to spend time at home or your workplace compiling your portfolio of evidence. The NVQ in Customer Service can be achieved by following one of the routes detailed below: Through accreditation at the workplace. You can be accredited with the skills you use to perform your daily tasks at work. You identify your skills, collect evidence and ask your employer to validate the competency statement. Your assessor will also visit your workplace to carry out workplace observations. Through accreditation of recent prior achievement. If you have been in a job and have been using the skills covered in the units, you can be helped to identify those skills and organise the experience into clearly defined skills e.g. 'I can solve customer problems,' etc. Once you have done this you have to provide a range of evidence to prove it. Through a combination of the above. Each candidate compiles a portfolio of evidence. When you feel you have sufficient evidence to satisfy the unit statements, you can ask for that particular unit to be assessed. Awarding Oxford Cambridge & RSA Examinations Created 20160517 11:27:37 Updated 20160517 11:27:37
You will need to supply paper, pens and a file. Course and unit accreditation registration is included in your course fee. You can join the course at any time throughout the year and there is no final examination for successful completion. An assessor will be available at the start of the programme of study to help you select your optional units and provide guidance on the most appropriate evidence for your portfolio. Equipment required You will need to supply paper, pens and a file. Course and unit accreditation registration is included in your course fee. You can join the course at any time throughout the year and there is no final examination for successful completion. An assessor will be available at the start of the programme of study to help you select your optional units and provide guidance on the most appropriate evidence for your portfolio.
WILTSHIRE COLLEGE
Further Education
info@wiltshire.ac.uk
01225 766241
http://www.wiltshire.ac.uk
COLLEGE ROAD Town: TROWBRIDGE County:WILTSHIRE
Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law