As an Apprentice you really do get the best of both worlds; you will earn a salary and gain real experience in the workplace with your employer as well as working towards a nationally recognised NVQ and other qualifications. Apprenticeships are suitable for well-motivated people who are focused and know which career path they want to follow. They offer high quality work-based training as an alternative to full time study. This programme is aimed at people who are employed, or are seeking employment. You will need to be 16 years of age or over. Apprenticeships are available at level 2 and level 3. * Employment should be for a minimum of 30 hours per week, with training in the workplace * Assessor visits in the workplace every 3 - 4 weeks * NVQ in Customer Service * Employment Rights and Responsibilities * Functional skills English & Maths Level 2Level 3 Advanced Apprenticeship covers a variety of units to show practical performance and knowledge. These include; * Organise and deliver customer service * Understand the customer service environment * Understand customers and customer retention * Principles of business * Manage personal and professional development * Resolve customers problems In addition to the above units you will build your own qualification through selection of a range of units linking directly to your job role.
Name: CUSTOMER SERVICE - ADVANCED APP Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment This course is continuously assessed in the workplace by portfolio building, on the job assessment, presentations and online multiple choice exams. Awarding City & Guilds of London Institute Created 20160510 10:22:41 Updated 20160510 10:22:41
None
Lancaster & Morecambe College
Further Education
info@lmc.ac.uk
01524 66215
http://www.lmc.ac.uk
Morecambe Road Town: Lancaster County:Lancashire
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law