Apprenticeships consist of different qualifications, each of which recognises the achievement of a specific set of skills, enhanced knowledge or level of attainment in a particular subject area. The Apprenticeship includes an NVQ Level 3 in Customer Service plus English and Maths Level 2. Apprentices also develop qualities and skills needed for success in learning and life in Employee Rights & Responsibilities and Personal Learning & Thinking Skills. Suitable job roles for this Apprenticeship include Customer Service Trainee, Assistant, Representative or Agent. Typical duties include Communicating with customer by phone, face to face or in writing. Resolving problems and improving customer relations, keeping records, promoting products and services. Working as part of a team and gathering customer feedback.
Name: Advanced Customer Service Apprenticeship Qualification title: Advanced Customer Service Apprenticeship Qualification type: Apprenticeship Assessment The Apprenticeship has a mix of learning in the workplace, formal off-the-job training, observations, continuous assessments and can include some examinations. Awarding Skills CFA Created 20160504 09:48:11 Updated 20170125 09:03:01
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